Online Presence
Social media. Reviews. Online customer service. Keeping up is a full-time job. You need a team that can do it all, so you can focus on your business. Thankfully, there’s Perception Multimedia. Our experts not only manage your presence on your social networks, but also can help turn an online interaction into a lifelong customer.
Studying, creating and building.
First, we learn your business inside and out, then we create a customized brand kit that shows you just how we’ll represent you online. Once your voice and brand are established, we design a 90-day action plan, so you know exactly what to expect from day one.
Polishing your online presence.
With a plan in place, our team sets you up on all the social media platforms your customers use day to day, such as Facebook, Yelp and Twitter. We update your photos and even design customized graphics to keep your business looking fresh and current.
Building loyalty and creating content.
Creating a voice and tone takes skill and time. Our team won’t only write your posts, emails and tweets, they’ll monitor engagement to determine what works and what doesn’t. By putting out a variety of content throughout the week, they keep you at the forefront of your follower’s minds and drive customers to your doorstep.
Keeping your reputation clean 24/7.
A bad review can sink a business, so your team always has their eyes open. We check sites like Yelp, Google and TripAdvisor to ensure all incoming reviews are answered swiftly and authentically. By working hard to defend your business against unfair criticism, we can earn second chances with tough one-star reviewers and ensure that even glowing reviews are met with the appreciation they deserve.
Social Media Portfolio
Social Media ProjectsWhat's the best plan for you?
Need help or have questions? Call (440) 340-1115 for a free consultation today with one of our social media experts.